This direct communication while you work provides comforting visibility to your client while you root out anything that’s potentially malicious or contains unwanted bundled software or unnoticed bloatware. This brings up a convenient chat window that lets you share links, answer quick questions, or even send and receive files to hasten the troubleshooting process. Once you have control of your partner, you can press the default hotkey (F1) to chat with the client. You’re in direct control of the computer in question, expediting the process and helping your client faster. No more having to screen-share and explain where to click, or no more sitting idle and asking the status of progress bars or download times. Once the issue resolves, the end-user can toggle off remote control by simply closing out of UltraViewer.įrom the perspective of technicians from software companies, once your client sends you the ID and password displayed, UltraViewer will let you support your clients quickly and without the hassle of repeated queries and commands. The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive. Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. Read more about them at the link.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT. The web application offers almost all the functions of a portable or installed program. Remote desktop in the online version of the program. After a couple of seconds, you will see the desktop of your client, home or business PC.On the slave machine, you need to decide on the access (read more in the article) and click “Accept”. A request will come with a list of permissions.Ask the owner of the remote computer for the ID.In the text form enter AnyDesk ID (identifier of the remote machine) and click “Connect”.Ask to launch the application on the PC.To connect to the client via the web version of AnyDesk visit go.
Connection via a browser does not depend on the platform – you can control a remote machine regardless of the operating system installed on the dominant computer:
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